Privacy Policy

Last updated: June 2026

This Privacy Policy explains how G&W Limited, trading as Highfield Lodge, collects, uses and protects personal information when you visit our website, contact us, make an enquiry, or interact with our online advertising.

Highfield Lodge is the trading name of G&W Limited, registered in Scotland under company number SC662439.

Registered office: Highfield House, Strathpeffer, IV14 9BA
Email: hello@highfieldlodge.co.uk

Who we are

G&W Limited, trading as Highfield Lodge, is responsible for the personal information collected through this website. For the purposes of data protection law, G&W Limited is the data controller for information collected directly through this website.

Bookings for Highfield Lodge are currently handled through Holidaycottages.co.uk and/or its associated booking platforms. If you make a booking through that service, your booking information will be collected and processed by the booking provider in line with its own privacy policy. We may receive relevant booking details from the booking provider where needed to manage your stay.

Information we collect

At present, this website is primarily used to provide information about Highfield Lodge and direct visitors to the booking platform.

We may collect personal information when you contact us directly, including your name, email address, phone number, message details and any other information you choose to provide.

If you make a booking through our booking provider, we may receive details such as your name, contact details, booking dates, party size and any relevant information needed to manage your stay.

In future, if we introduce direct bookings or enquiry forms through this website, we may collect additional information such as booking dates, guest numbers, special requests and payment-related information. This policy will be updated if our booking process changes.

How we use your information

We use personal information to respond to enquiries, manage guest communications, support bookings, provide information about Highfield Lodge, maintain our website, and understand how visitors find and use the site.

We may also use information for marketing purposes, including email updates where you have consented to receive them, and online advertising through platforms such as Google, Meta and TikTok.

We do not sell personal information.

Marketing and advertising

We may use online advertising platforms, including Google Ads, Meta and TikTok, to promote Highfield Lodge. These services may use cookies, pixels or similar technologies to measure advertising performance, understand how visitors interact with the website, and show relevant adverts to people who have previously visited the site.

Where required, these cookies and tracking technologies will only be used with your consent. You can manage your cookie preferences through the cookie banner on our website.

If you sign up to receive email updates or marketing from us, we may use your name and email address to send relevant information about Highfield Lodge. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at hello@highfieldlodge.co.uk.

Cookies

Our website uses cookies and similar technologies to help the site work properly, improve performance and support advertising.

Some cookies are necessary for the website to function. Others, such as analytics and advertising cookies, help us understand website use and measure the effectiveness of our marketing.

We use CookieYes to manage cookie consent on this website. When you first visit the site, you will be shown a cookie banner where you can accept, reject or manage non-essential cookies.

You can change your cookie preferences at any time using the cookie settings link on our website.

Third-party services

We may use third-party services to operate the website, manage bookings, process enquiries, send email updates and run advertising campaigns. These may include:

Holidaycottages.co.uk and associated booking platforms
Google Ads and related Google services
Meta advertising platforms
TikTok advertising platforms
CookieYes
WordPress
Mailchimp, if used for email marketing in future
Our web hosting provider

These providers may process personal information on our behalf or as independent controllers depending on the service being used. Where appropriate, their own privacy policies will also apply.

Guest reviews

We may publish guest reviews on our website or marketing materials. Where reviews are used, we may include the first name supplied with the review and the content of the review itself.

We will not publish private contact details. If you would like a review removed or amended, please contact us at hello@highfieldlodge.co.uk.

How long we keep information

We only keep personal information for as long as necessary for the purpose it was collected.

Enquiry and guest communication records may be kept for up to 24 months, as guests may return on a yearly basis and previous correspondence may help us respond to future enquiries. Booking-related information may be kept for longer where needed for accounting, legal, insurance or administrative purposes.

Email marketing information will be kept until you unsubscribe or ask us to remove your details.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. The website is built using WordPress and hosted through our web hosting provider. Access to website, email and booking-related systems is restricted where appropriate.

No website or email system can be guaranteed to be completely secure, but we aim to use appropriate safeguards to protect the information we hold.

Your rights

Under data protection law, you have rights over your personal information. These may include the right to ask for a copy of the information we hold about you, to ask us to correct inaccurate information, to ask us to delete information, to object to certain uses of your information, to restrict how we use it, and to withdraw consent where we rely on consent.

To exercise your rights, please contact us at hello@highfieldlodge.co.uk.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

Links to other websites

Our website may contain links to external websites, including booking platforms and local information pages. We are not responsible for the privacy practices or content of those websites, and you should read their privacy policies before providing personal information to them.

Changes to this policy

We may update this Privacy Policy from time to time, particularly if we introduce direct bookings, additional website forms, new advertising tools or new email marketing services. The latest version will always be available on this page.